Kmetz, John L. <br/><br/>
Mapping workflows and managing knowledge :  capturing formal and tacit knowledge to improve performance / 
John L. Kmetz 
 - New York, N.Y. :  Business Expert Press,  2012 
 - xviii, 220 p. :  ill. ;  23 cm. 
 - Operations and supply chain management collection,  2156-8200 .
 - Operations and supply chain management collection .
<br/><br/>Includes bibliographical references and index 
<br/><br/>List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA   data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index 
<br/><br/><label>ISBN: </label>9781606494547 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Workflow<br/>Reengineering (Management)<br/>Knowledge management