01541nam a2200277 a 4500 vtls000071283 KUKTEM 20251125095403.0 130611t2012 nyua f 001 0 eng d 9781606494547 (pbk.) 201403101016 saini 201306111045 shikin UMP HD62.17 .K54 2012 Kmetz, John L. Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance / John L. Kmetz New York, N.Y. : Business Expert Press, 2012 xviii, 220 p. : ill. ; 23 cm. Operations and supply chain management collection, 2156-8200 Includes bibliographical references and index List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index Workflow Reengineering (Management) Knowledge management Operations and supply chain management collection 0 0 0 0 20000 20000 2019-09-04 0 HD62.17 .K54 2012 0000081737 2019-09-04 00:00:00 1 2019-09-04 OPEN VIRTUA40 70867 70873 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*4900*5040*5050*6500*6501*6502*8300*9992