capturing formal and tacit knowledge to improve performance Kmetz, John L. creator text nyu New York, N.Y Business Expert Press 2012 monographic eng

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xviii, 220 p. : ill. ; 23 cm. List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index specialized John L. Kmetz Includes bibliographical references and index Workflow Reengineering (Management) Knowledge management 9781606494547 (pbk.) UMP 130611 20251125095403.0 vtls000071283