TY  - BOOK
AU  - Kmetz,John L.
TI  - Mapping workflows and managing knowledge: capturing formal and tacit knowledge to improve performance 
T2  - Operations and supply chain management collection,
SN  - 9781606494547 (pbk.)
PY  - 2012///
CY  - New York, N.Y.
PB  - Business Expert Press
KW  - Workflow
KW  - Reengineering (Management)
KW  - Knowledge management
N1  - Includes bibliographical references and index; List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA   data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index
ER  -