02492ntm a2200241 a 4500001001400000003000700014005001700021008004100038020002200079040000800101100003200109245007700141260003400218300005700252500005700309502012200366504002800488520153600516610007202052650004502124650001102169856007002180vtls000099139KUKTEM20251117113337.0170419t2016    my da  f am   000 0 eng d  aTHE0001238(Local)  aUMP0 aAbdul Qadir Jailani Muchtar10aModelling human queuing at Kuantan cinema /cAbdul Qadir Jailani Muchtar  aKuantan, Pahang :bUMP,c2016  axii, 37 p. :bill. (some col.) ;c30 cm. +e1 CD-ROM  aFaculty of Computer Systems and Software Engineering  aProject paper (Bachelor of Science Computer (Software Engineering) With Hons.) -- Universiti Malaysia Pahang – 2016  aBibliography : p. 35-363 aThis thesis presents a comparison between types of queue system simulation by using Discrete Event Simulation (DES). In our literature review we identified a gap in comparing the applicability of this type of queue system. Hence, we focused our research on reactive and different level of detail of proactive of human behavior in service system.The aim of our thesis is first to identify the possible queuing type’s model, second is to develop different queuing types using discrete event simulation and lastly to compare the developed queuing type models based on waiting times and no.of customer served. To reach that we investigate both similarities and differences between model results performance and the similarities and differences in model difficultyperformance.The comparison of the simulation is reach by using scenario method. We conduct three scenarios in same environment and DES method, the different is we use the different type of queue system in the simulation. In the first scenario(cinema ticket service) we use single queue line and multi service or counter, second scenario we still use single queue line and multi service but we reduce two counter services, and lastly third scenario we use multi queue line and multi service.The result from the experiment reveals that both single line and multi-line suitable for that kind of environment. In addition, multi-line and multi-service is more suitable in this environment for achieving the shorter waiting time to serve the customer in counter ticket cinema.2 aFaculty of Computer Systems and Software EngineeringxDissertations 0aUniversities and CollegesxDissertations 0aTheses40uhttp://ecollib.ump.edu.my/id/eprint/25820zAccess in library only