02399ntm a2200289 a 4500 vtls000098328 KUKTEM 20251117113339.0 161207s2016 my da f abm 000 0 eng d THE0000077(Local) 201905131309 aishah 201712141229 nazri 201612071457 saini UMP FIM .N673 2016 r Bc. Mohd Nordin Zainol The failure factors of implementing tqm at construction organization at Kuantan / Mohd Nordin Zainol Kuantan, Pahang : UMP, 2016 xi, 56 p. : ill. (some col.) ; 30 cm. + 1 CD-ROM Faculty of Industrial Management Project Paper (Bachelor Degree (Hons) of Project Management) -- Universiti Malaysia Pahang – 2016 Bibliography : p. [45]-47 Total quality management (TQM) is a systematic and comprehensive approach in organizational management. The aim of TQM is to improve the current quality of products and services in organization production. Successful implementing TQM can improve a company profitability and also can achieve customer satisfaction. TQM always famous at manufacturing industries and not more familiar in construction organization. Implemented TQM in construction organizations are not necessarily successful on the whole activities. This may be caused by poor management in the implementation of these activities. This research was identified the factors that contribute to failure. For this study quantitative research has been use to collect the data. There are 77 respondents from Construction organization G6 and G7 are involve in this research. This research aim to identify the failure factor and effect the organization performance. SPSS as a tool that use to analyse the data from respondents answered. From the result, Poor management in communication is a main failure factor in implementing TQM. Besides that, all the failure factors was effected the construction organization performance in term of scope, cost and time. Faculty of Industrial Management Dissertations Universities and Colleges Dissertations Theses http://ecollib.ump.edu.my/id/eprint/3930 Access in library only 0 0 0 6 10000 10000 2019-09-04 0 FIM .N673 2016 r Bc. 0000115530 2019-09-04 00:00:00 1 2019-09-04 PSM 0 0 0 1 10000 10000 2019-09-04 0 CD 10328 | FIM .N673 2016 r Bc. 0000115531 2019-09-04 00:00:00 1 2019-09-04 PSM VIRTUA40 7136 7142 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*5020*5040*5200*6100*6500*6501*8560*9992