The Mohd Nordin Zainol creator text abstract or summary my Kuantan, Pahang UMP 2016 monographic eng

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xi, 56 p. : ill. (some col.) ; 30 cm. + 1 CD-ROM Total quality management (TQM) is a systematic and comprehensive approach in organizational management. The aim of TQM is to improve the current quality of products and services in organization production. Successful implementing TQM can improve a company profitability and also can achieve customer satisfaction. TQM always famous at manufacturing industries and not more familiar in construction organization. Implemented TQM in construction organizations are not necessarily successful on the whole activities. This may be caused by poor management in the implementation of these activities. This research was identified the factors that contribute to failure. For this study quantitative research has been use to collect the data. There are 77 respondents from Construction organization G6 and G7 are involve in this research. This research aim to identify the failure factor and effect the organization performance. SPSS as a tool that use to analyse the data from respondents answered. From the result, Poor management in communication is a main failure factor in implementing TQM. Besides that, all the failure factors was effected the construction organization performance in term of scope, cost and time. specialized Mohd Nordin Zainol Faculty of Industrial Management Project Paper (Bachelor Degree (Hons) of Project Management) -- Universiti Malaysia Pahang – 2016 Bibliography : p. [45]-47 Faculty of Industrial Management Dissertations Universities and Colleges Dissertations Theses THE0000077(Local) http://ecollib.ump.edu.my/id/eprint/3930 http://ecollib.ump.edu.my/id/eprint/3930 UMP 161207 20251117113339.0 vtls000098328