Maurer, Rick <br/><br/>
Feedback toolkit :  16 tools for better communication in the workplace / 
Rick Maurer 
 - 2nd ed. 
 - New York :  Productivity Press,  c2011 
 - xv, 65 p. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439840931 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in personnel management<br/>Feedback (Psychology)