Hastings, Hunter <br/><br/>
Service thinking;  the seven principles to discover innovaties opportunities / 
Hunter Hastings and Jeff Saperstein 
 - USA :  Business Expert Press;  2014 
 - xxviii, 235 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781606496626 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries<br/>Service management