TY  - BOOK
AU  - Hastings,Hunter
AU  - Saperstein,Jeff
TI  - Service thinking: the seven principles to discover innovaties opportunities 
SN  - 9781606496626
PY  - 2014///
CY  - USA
PB  - Business Expert Press
KW  - Service industries
KW  - Service management
N1  - Includes bibliographical references and index
ER  -