00867nam a2200253 a 4500 vtls000071331 KUKTEM 20251125095521.0 130611t2013 nyu f 001 0 eng d 9780814431993 0814431992 201403111140 jamie 201306111147 shikin UMP HF5415.5 .T65 2013 Toister, Jeff Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister New York : American Management Association, c2013 v, 202 p. ; 24 cm. Includes index Customer services Customer relations Employees Training of 0 0 0 0 20000 20000 2019-09-04 56.24 0 HF5415.5 .T65 2013 0000081632 2019-09-04 00:00:00 1 56.24 2019-09-04 OPEN VIRTUA40 72156 72162 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5000*6500*6501*6502*9992