Decision making in service industries :  a practical approach / 
Javier Faulin 
 - Boca Raton :  CRC Press,  c2013 
 - xxxiv, 431 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439867341 (hardcover : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Decision making