TY  - BOOK
AU  - Faulin,Javier
TI  - Decision making in service industries: a practical approach 
SN  - 9781439867341 (hardcover : alk. paper)
PY  - 2013///
CY  - Boca Raton
PB  - CRC Press
KW  - Service industries
KW  - Management
KW  - Decision making
N1  - Includes bibliographical references and index
ER  -