TY  - BOOK
AU  - Knapp,Donna
TI  - A guide to service desk concepts
SN  - 9781285063454 (pbk.)
PY  - 2014///
CY  - Mason, Ohio
PB  - Course Technology Cengage Learning
KW  - Computer technical support
KW  - Computer service industry
KW  - Vocational guidance
KW  - Customer services
N1  - Includes index
ER  -