TY - BOOK AU - Holden,Reed K. TI - Negotiating with backbone: eight sales strategies to defend your price and value SN - 9780133064766 (hbk.) PY - 2012/// CY - Upper Saddle River, N.J. PB - FT Press KW - Selling KW - Customer relations KW - Negotiation KW - Pricing N1 - Includes index ER -