Engineering and management of IT-based service systems :  an intelligent decision-making support systems approach / 
edited by Manuel Mora ... [et al.] 
 - Berlin :  Springer-Verlag,  2014 
 - xii, 232 p. :  ill. ;  24 cm. 
 - Intelligent Systems Reference Library,  55  1868-4394 ; .
 - Intelligent Systems Reference Library ;  55 .
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9783642399275 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Artificial intelligence<br/>Engineering