TY  - BOOK
AU  - Mora Valverde,Manuel
TI  - Engineering and management of IT-based service systems: an intelligent decision-making support systems approach 
T2  - Intelligent Systems Reference Library,
SN  - 9783642399275
PY  - 2014///
CY  - Berlin
PB  - Springer-Verlag
KW  - Artificial intelligence
KW  - Engineering
N1  - Includes bibliographical references
ER  -