Evans, James R. <br/><br/>
Quality and performance excellence :  management, organization, and strategy / 
James R. Evans 
 - 7th ed. 
 - Mason, OH :  South-Western/Cengage Learning,  2014 
 - xv, 479 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781133955931 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management