Berman, Paula K. <br/><br/>
Successful business process management :  what you need to know to get results / 
Paula K. Berman 
 - New York :  AMACOM,  2014 
 - ix, 258 p. :  ill., charts ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780814434017 0814434010 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Workflow--Management<br/>Organizational effectiveness--Management<br/>Industrial management