TY  - BOOK
AU  - Berman,Paula K.
TI  - Successful business process management: what you need to know to get results 
SN  - 9780814434017
PY  - 2014///
CY  - New York
PB  - AMACOM
KW  - Workflow
KW  - Management
KW  - Organizational effectiveness
KW  - Industrial management
N1  - Includes index
ER  -