Implementation and integration of information systems in the service sector / 
John Wang, [ editor 
 - Hershey, PA :  Business Science Reference,  2013 
 - xxx, 387 p. :  ill. ;  29 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781466626492 1466626496 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Information technology<br/>Human services--Information technology<br/>Customer services