Clayton, Mike <br/><br/>
How to speak so people listen :  grab their attention and get your message heard / 
Mike Clayton 
 - Harlow, England :  Pearson Education,  2013 
 - ix, 234 p. ;  22 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780273786375 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in organizations<br/>Oral communication<br/>Interpersonal communication