00631nam a2200193 a 4500001001400000003000700014005001700021008004100038020001800079040000800097100001800105245010100123260004800224300002500272504005000297650003500347650002300382650003200405vtls000079827KUKTEM20251125095602.0140605t2013    enk    g      001 0 eng d  a9780273786375  aUMP1 aClayton, Mike10aHow to speak so people listen :bgrab their attention and get your message heard /cMike Clayton  aHarlow, England :bPearson Education,c2013  aix, 234 p. ;c22 cm.  aIncludes bibliographical references and index 0aCommunication in organizations 0aOral communication 0aInterpersonal communication