Gallery, Michael E. <br/><br/>
Outcomes, performance, structure (OPS) :  three keys to organizational excellence / 
Michael E. Gallery and Stephen C. Carey 
 - Milwaukee, Wisconsin :  ASQ Quality Press,  c2014 
 - xiii, 94 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 85-89) and index 
<br/><br/><label>ISBN: </label>9780873898706 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness<br/>Performance<br/>Total quality management