TY  - BOOK
AU  - Gallery,Michael E.
TI  - Outcomes, performance, structure (OPS): three keys to organizational excellence 
SN  - 9780873898706 (hbk.)
PY  - 2014///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Organizational effectiveness
KW  - Performance
KW  - Total quality management
N1  - Includes bibliographical references (p. 85-89) and index
ER  -