The certified manager of quality/organizational excellence handbook / 
Russell T. Westcott, editor 
 - 4th ed. 
 - Milwaukee, Wisconsin :  ASQ Quality Press,  c2014 
 - xxxi, 654 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. 567-580) and index 
<br/><br/><label>ISBN: </label>9780873898614 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Handbooks, manuals, etc.