TY  - BOOK
AU  - Westcott,Russ
TI  - The certified manager of quality/organizational excellence handbook
SN  - 9780873898614 (hbk.)
PY  - 2014///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Total quality management
KW  - Handbooks, manuals, etc
N1  - Includes bibliographical references (p. 567-580) and index
ER  -