Walker, H. Fred The certified quality technician handbook / H. Fred Walker, Donald W. Benbow, and Ahmad K. Elshennawy - 2nd ed. - Milwaukee, Wisconsin : ASQ Quality Press, 2012 - xv, 235 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.) Includes bibliographical references and index ISBN: 9780873898355 0873898354 Subjects--Topical Terms: Production management--Quality control