Miller, John Creating a Kaizen culture: align the organization, achieve breakthrough results, and sustain the gains / Jon Miller, Mike Wroblewski and Jaime Villafuerte - New York : McGraw-Hill, 2014 - xxii, 249 p. : ill. ; 24 cm. Includes bibliographical references and index ISBN: 9780071826853 Subjects--Topical Terms: Total quality managementLeadership