Improving performance and enhancing competitiveness :  in search of innovative solutions / 
editors : Siti Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson 
 - Pulau Pinang :  Penerbit Universiti Sains Malaysia,  2013 
 - xix, 123 p. :  charts, ill. ;  24 cm. 
 - School imprint series .
 - School imprint series .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9789838615839 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement<br/>Performance--Measurement<br/>Consumer satisfaction<br/>Industrial productivity