00948nam a2200253 a 4500001001400000003000700014005001700021008004100038020002500079040000800104245017100112260006200283300004200345490002600387504005000413650004600463650002900509650002600538650002800564700002900592700001900621700002800640830002600668vtls000070940KUKTEM20251125095718.0130606t2013    my da  f      001 0 eng d  a9789838615839 (pbk.)  aUMP00aImproving performance and enhancing competitiveness :bin search of innovative solutions /ceditors : Siti Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson  aPulau Pinang :bPenerbit Universiti Sains Malaysia,c2013  axix, 123 p. :bcharts, ill. ;c24 cm.1 aSchool imprint series  aIncludes bibliographical references and index 0aOrganizational effectivenessxMeasurement 0aPerformancexMeasurement 0aConsumer satisfaction 0aIndustrial productivity0 aSiti Nabiha Abdul Khalid0 aFathyah Hashim1 aRichardson, Christopher 0aSchool imprint series