Thill, John V. <br/><br/>
Excellence in business communication / 
John V. Thill, Courtland L. Bovee 
 - 11th ed. 
 - Upper Saddle River, NJ :  Pearson,  2015 
 - xl, 630 p. :  ill. (some col.) ;  28 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780133544176 (pbk.) 0133544176 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication--United States--Case studies