Tenner, Arthur R. <br/><br/>
Process redesign :  the implementation guide for managers / 
Arthur R. Tenner, Irving J. DeToro 
 - Upper Saddle River, NJ :  Prentice Hall,  2000 
 - xx, 332 p. :  ill. ;  23 cm. 
 - Engineering process improvement series .
 - Engineering process improvement series .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780133764819 (pbk.) 0133764818 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Total quality management