TY  - BOOK
AU  - Tenner,Arthur R.
AU  - DeToro,Irving J.
TI  - Process redesign: the implementation guide for managers 
T2  - Engineering process improvement series
SN  - 9780133764819 (pbk.)
PY  - 2000///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Reengineering (Management)
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -