Hamme, David <br/><br/>
Customer focused process innovation :  linking strategic intent to everyday execution / 
David Hamme 
 - New York :  McGraw-Hill Education,  2015 
 - xiv, 349 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780071834704 (hbk.) 0071834702 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Organizational effectiveness<br/>Organizational change<br/>Diffusion of innovations<br/>Industrial management