TY  - BOOK
AU  - Hamme,David
TI  - Customer focused process innovation: linking strategic intent to everyday execution 
SN  - 9780071834704 (hbk.)
PY  - 2015///
CY  - New York
PB  - McGraw-Hill Education
KW  - Reengineering (Management)
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Diffusion of innovations
KW  - Industrial management
N1  - Includes bibliographical references and index
ER  -