Fischer, Thomas <br/><br/>
Service business development :  strategies for value creation in manufacturing firms / 
Thomas Fischer, Heiko Gebauer, Elgar Fleisch 
 - Cambridge, UK :  Cambridge University Press,  2012 
 - xix, 298 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (pages 286-295) and index 
<br/><br/><label>ISBN: </label>9781107022454 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Manufacturing industries--Management<br/>Service industries<br/>Customer services