01013nam a2200265 a 4500 vtls000080015 KUKTEM 20251125095745.0 140605t2012 xxka f 001 0 eng d 9781107022454 (hbk.) 201506031216 aida 201505141025 aida 201406051401 ida UMP HD9720.5 .F57 2012 Fischer, Thomas Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch Cambridge, UK : Cambridge University Press, 2012 xix, 298 p. : ill. ; 24 cm. Includes bibliographical references (pages 286-295) and index Manufacturing industries Management Service industries Customer services Gebauer, Heiko Fleisch, Elgar 0 0 0 0 20000 20000 2019-09-04 318.74 0 HD9720.5 .F57 2012 0000096122 2019-09-04 00:00:00 1 318.74 2019-09-04 OPEN VIRTUA40 74462 74468 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*6500*6501*6502*7000*7001*9992