TY  - BOOK
AU  - Fischer,Thomas
AU  - Gebauer,Heiko
AU  - Fleisch,Elgar
TI  - Service business development: strategies for value creation in manufacturing firms 
SN  - 9781107022454 (hbk.)
PY  - 2012///
CY  - Cambridge, UK
PB  - Cambridge University Press
KW  - Manufacturing industries
KW  - Management
KW  - Service industries
KW  - Customer services
N1  - Includes bibliographical references (pages 286-295) and index
ER  -