Laguna, Manuel <br/><br/>
Business process modeling, simulation, and design / 
Manuel Laguna, Johan Marklund 
 - 2nd ed. 
 - Boca Raton :  Taylor & Francis,  [2013] 
 - xiii, 509 pages ;  27 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439885253 1439885257 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management<br/>Business planning<br/>Reengineering (Management)