Moore, Christopher W. <br/><br/>
The mediation process :  practical strategies for resolving conflict / 
Christopher W. Moore 
 - 4th ed. 
 - San Francisco, CA :  Jossey-Bass,  c2014 
 - xvi, 686 p. :  ill. ;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781118304303 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mediation<br/>Conflict management