TY  - BOOK
AU  - Moore,Christopher W.
TI  - The mediation process: practical strategies for resolving conflict 
SN  - 9781118304303 (pbk.)
PY  - 2014///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Mediation
KW  - Conflict management
N1  - Includes index
ER  -