The 5 essential people skills :  how to assert yourself, listen to others, and resolve conflicts / 
 Five essential people skills 
Dale Carnegie Training 
 - NY :  Simon & Schuster,  c2009 
 - viii, 240 p. ;  22 cm. 
<br/><br/> "A Fireside book." 
<br/><br/><label>ISBN: </label>9781416595489 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Interpersonal communication<br/>Assertiveness (Psychology)<br/>Communication