Smith, Debra <br/><br/>
Demand driven performance :  using smart metrics / 
Debra Smith, Chad Smith 
 - New York :  McGraw-Hill Education,  2014 
 - xxiv, 312 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780071796095 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management--Statistical methods<br/>Industrial management--Statistical methods<br/>Performance<br/>Costs, Industrial<br/>System theory