Brown, Linden <br/><br/>
The Customer culture imperative :  a leader's guide to driving superior performance / 
Dr. Linden R. Brown and Chris L. Brown 
 - New York :  McGraw-Hill Education,  2014 
 - xvii, 318 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780071821148 0071821147 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership<br/>Consumer satisfaction