TY  - BOOK
AU  - Brown,Linden
AU  - Brown,Chris L.
TI  - The Customer culture imperative: a leader's guide to driving superior performance 
SN  - 9780071821148
PY  - 2014///
CY  - New York
PB  - McGraw-Hill Education
KW  - Leadership
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -