@book{75228,
	author = {Slack, Nigel},
	title = {Operations and process management :},
	publisher = {Pearson Education ,},
	year = {2012},
	address = {Essex, England :},
	edition = {3rd ed.},
	note = {To access , www.pearsoned.co.uk/slack ; access code ISESOP-SPADA-BLEND-ROBED-ABBOT-NONES}
}