Operations and process management :  principles and practice for strategic impact / 
Nigel Slack ... [et al.] 
 - 3rd ed. 
 - Essex, England :  Pearson Education ,  2012 
 - xxii, 540 p. :  ill. (some col.) ;  28 cm. 
<br/><br/> To access , www.pearsoned.co.uk/slack ; access code ISESOP-SPADA-BLEND-ROBED-ABBOT-NONES 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780273768807 (hbk.) 0273768808 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Manufacturing processes<br/>Process control