Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi 
 - 8th ed. International Edition 
 - New York, NY :  McGraw-Hill,  2014 
 - xviii, 524 p. :  ill. ;  28 cm. 
 - The McGraw-Hill/Irwin series operations and decision sciences .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780077841201 (hbk.) 0077841204 (hbk.) 9780078024078 (hbk.) 0078024072 (hbk.) 9781259010651 (international edition) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management