00972nam a2200277 a 4500001001400000003000700014005001700021008004100038020002500079020002200104020002500126020002200151020004200173040000800215100002600223245013400249250001200383250002600395260003900421300003600460490006600496504005000562650003500612700002500647700002200672vtls000082339KUKTEM20251125095852.0141027t2014    nyua   f      001 0 eng d  a9780077841201 (hbk.)  a0077841204 (hbk.)  a9780078024078 (hbk.)  a0078024072 (hbk.)  a9781259010651 (international edition)  aUMP1 aFitzsimmons, James A.10aService management :boperations, strategy, information technology /cJames A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi  a8th ed.  aInternational Edition  aNew York, NY :bMcGraw-Hill,c2014  axviii, 524 p. :bill. ;c28 cm.0 aThe McGraw-Hill/Irwin series operations and decision sciences  aIncludes bibliographical references and index 0aService industriesxManagement1 aFitzsimmons, Mona J.1 aBordoloi, Sanjeev